Refund policy

Sure! Here's a professional and friendly Refund and Return Policy for your business Friendshop. You can customize it further based on the products or services you offer:

Refund and Return Policy

At Friendshop, customer satisfaction is our top priority. If you are not entirely happy with your purchase, we’re here to help! Please review our policy below for refunds and returns.

Returns

You may request a return within 7 days of receiving your item.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Proof of purchase (e.g. receipt or order confirmation) is required for all returns.

Non-Returnable Items

Certain items are non-returnable, including:

Customized or personalized products
Perishable goods (if applicable)
Sale or clearance items (unless defective)

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us at [your contact email or phone number].

Return Shipping

Customers are responsible for paying the return shipping costs unless the return is due to our error (e.g. wrong or damaged item).
We recommend using a trackable shipping service or purchasing shipping insurance.